Helping you before purchase
Frequently asked questions
What is Otaify (عطيفي)?+
Otaify is an Egyptian store for digital subscriptions and products like ChatGPT, Claude, Canva, Adobe, Microsoft 365 and online courses. Every product page shows the price in Egyptian pounds, the duration, activation method and warranty before you order.
How can I pay?+
You pay online through EasyKash, and the payment options it offers appear at checkout.
Are prices in Egyptian pounds?+
Yes. All prices are in Egyptian pounds, and the full amount and any fees are shown before you confirm your order.
When will I receive my order?+
The delivery method and timing are listed on each product page, and the order starts once payment is confirmed.
Do I need an account to order?+
No. You can order as a guest with your name, email and phone number, and follow your order with its order number.
Is the subscription activated on my own account?+
It depends on the product. Some subscriptions are activated on your email or account, and some are delivered as a ready account or an activation key. The account type and activation method are stated on each product page before you order.
Do subscriptions come with a warranty?+
Yes. Every product has a warranty stated on its page according to the subscription type and duration, and support reviews any problem with you.
Can I return an order or get a refund?+
Returns and replacements follow the refund policy and the order's status. The full details are on the refund and replacement policy page.
Are these subscriptions genuine?+
Every product page states the account type, how it is activated and the terms of use clearly, so you know exactly what you will receive before you pay.
How do I choose the right subscription?+
Start from the category that fits you, such as AI tools or software. Each product page has questions explaining the difference between plans and who each one suits. If you are unsure, contact us and we will help you choose.
What should I do if there is a problem with my order?+
Keep your order number, contact us from the contact page or WhatsApp, describe the problem and send a screenshot if you can, and support will follow up with you.
How can I contact you?+
The contact page lists our email, WhatsApp number and support hours.