Refund and replacement policy

This policy applies to digital products and subscriptions sold by Otaify Store.

An order may be cancelled and refunded before fulfillment starts, a code or account information is sent, or activation begins. Once digital content has been delivered or activation has started, a change of mind is not eligible for a refund.

If activation fails because of a store product or delivery error, contact support within 48 hours of delivery with the order number and a description of the issue. Support will investigate and provide a fix, a suitable replacement, or a refund when neither a fix nor replacement is possible.

Coverage does not include general provider outages, violations of provider terms, account changes made without coordination, or incorrect information supplied by the customer.

Approved refunds are returned to the original payment method where possible and may take 5–14 business days, depending on that method. Use the Contact Us page and include your order number.